22. March 2013 10:00
It amazes me how people draw such a distinct line between what is acceptable on a business level and what is acceptable on a personal level. It is almost as if they feel exempt from conducting themselves with an element of integrity from 8:30 - 5:00 (during business mode). Schizophrenia has actually become the social norm. This epidemic has become so widespread that employers now have potential hires take a Myers-Briggs test that can assess a person’s natural state and a person’s adaptive state. The problem is the adaptive state that they must apply from 8:30 to 5:00 is not sustainable. We are who we are, and at the end of the day, our true colors will show.
The adaptive state also lacks depth. There is a reason we feel like most people don’t care about us beyond the sale – because they generally don’t. Their care is conditioned on the sale – which benefits them. Does this make them bad people? Of course not. Does this drive me to want to do further business with them? Absolutely not. In your life, how many one-sided personal relationships have you been in that were long lasting? Approximately zero. Keep it simple – treat people in your business life just as you would in your personal life. For what is business? It is merely the collective efforts of many people. Give the people you work with the opportunity and ability to show their uniqueness rather than forcing them to read a script. And, if you need to have a tough discussion with a client or coworker, don’t hide behind the mask of, “it’s just business.” Because it is not, it is very personal.