Frequently Asked Questions

Where are your branches?
Currently we have one branch located at 400 Galleria Parkway SE, Suite 900, Atlanta, GA 30339.

What are your hours?
Our lobby hours are 9:00 a.m. - 4:00 p.m. Eastern Time, Monday - Friday. Our client services representatives are available via phone at 1-866-736-8194 from 9:00 a.m. - 5:00 p.m. Eastern Time Monday - Thursday and from 9:00 a.m. - 4:00 p.m. Eastern Time on Friday.

What is the bank's routing (ABA) number?
The bank's routing number is 061020197.

Are my deposits at Affinity Bank FDIC insured?
As a member of the Federal Deposit Insurance Corporation (FDIC), Affinity Bank is insured by the FDIC. The FDIC insures deposits in checking, NOW and savings accounts, money market deposit accounts, and certificates of deposit (CDs), up to the insurance limit.

How do I receive a wire?
We’ll be happy to walk you through the process. Contact Affinity Bank client services at 1-866-736-8194 for instructions.

How do I send a wire?
Click here on our Wire Transfer form and fax to 678-384-8054

How do I place a stop payment?
Click here on our Stop Payment form and fax to 678-384-8054

How do I open an account?
Please contact us at 1-866-736-8194 or Click Here to submit a request for information. A new account representative will answer any questions and take you through the process of opening an account.

What do I do if my visa debit card is lost or stolen?
Don’t panic, it happens to everyone. Just give us a call at 1-800-523-4175, 24 hours a day, seven days a week, and we’ll get you taken care of.

What do I do if I think my identity has been stolen?
First, read through our Identity Theft section, which has instructions for detecting, defending and deterring identity theft. If you have any further questions, give us a call at 1-866-736-8194 (9:00 a.m. – 6:00 p.m. Eastern Time Monday – Friday) and we’ll do our best to put your mind at ease.

How long has Affinity Bank been open?
Affinity Bank is a new bank with a long history. It was successfully established in 2002 as Atlanta Business Bank, and provided small businesses with a full array of financial services. In 2010, as we expanded those offerings to individuals, we changed our name to Affinity Bank to better represent our dedication to all our clients.

Why are you rates so competitive?
The Affinity Bank model, without a branch network and leveraging technology, allows us to keep our operating costs low and pass those savings on to our clients in the form of higher rates and fewer account fees.

The Affinity Bank model? What is that?
In expanding our services, we had an opportunity that most banks do not. As a successful business bank we invested in technology, service and infrastructure within our organization versus infrastructure in terms of branches. Because we built the bank in this way, we don’t have the overhead that most other banks do and can offer our clients a better experience.

But I like branches. I like walking in and knowing each teller. I like knowing that when I have a problem I have a place to go.
We understand completely. And we thought long and hard before we came to the decision not to pursue a branch approach. But when we looked at the cost – a branch costs in the neighborhood of $1 million a year to operate – we thought that there were better uses of that money, ones that could directly benefit your bottom line. Things like better rates on our checking and savings products. Fee-free transactions. Ways we can save you money, or better yet, help you earn more.

But what about the convenience factor?
We happen to be of the opinion that bank branches are on the verge of becoming obsolete. We currently use Mobile & Remote Deposit, which enables you to deposit a check into your account from anywhere. To us, that 24/7/365 availability in the comfort of your own home is the ultimate in convenience. Free Online Bill Pay, which all our accounts are set up for, and easy transfers between accounts, sure beat fighting traffic and standing in line.

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Fraud and Identity Theft

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